Privacy Policy

ji9 ("ji9," "we," "us," or "our") operates the online gaming platform accessible at ji9.app. We are committed to protecting the personal data of all users who access our platform, including players from Manila, Cebu, Davao, Quezon City, Makati, and across the Philippines.

This Privacy Policy applies to all personal data collected through the ji9 website, mobile applications, customer support channels, and any other services we provide (collectively, the "Platform"). By using the Platform, you acknowledge that you have read and understood this Privacy Policy.

This policy is intended to comply with applicable Philippine data privacy laws, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as administered by the National Privacy Commission (NPC).

ji9 collects personal data that is necessary to provide our services, comply with legal obligations, and maintain the security and integrity of the Platform. The categories of personal data we collect include:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where strictly required for responsible gaming compliance (e.g., self-exclusion records).

ji9 uses your personal data for the following purposes:

• Account Management: To create, verify, and maintain your ji9 account, including KYC identity verification as required by applicable regulations.
• Service Delivery: To process deposits and withdrawals, provide access to games, and deliver customer support.
• Legal Compliance: To comply with anti-money laundering (AML) obligations, tax reporting requirements, and applicable Philippine gaming regulations.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, unauthorized access, and other security incidents.
• Responsible Gaming: To monitor gaming behavior, enforce self-exclusion requests, and implement responsible gaming tools in accordance with our Responsible Gaming Policy.
• Marketing & Promotions: To send you promotional offers, bonus notifications, and platform updates, where you have provided consent or where permitted by applicable law. You may opt out at any time.
• Platform Improvement: To analyze usage patterns, conduct research, and improve the functionality and user experience of the ji9 Platform.

ji9 will not use your personal data for any purpose that is incompatible with the purposes described in this policy without first obtaining your consent or as otherwise permitted by law.

ji9 processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and ji9 (i.e., to provide the gaming services you have registered for).
• Legal Obligation: Processing is required to comply with applicable laws, including AML regulations, KYC requirements, and gaming regulatory obligations.
• Legitimate Interests: Processing is necessary for ji9's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and certain cookie-based tracking, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

ji9 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers, to process financial transactions.
• Identity Verification Providers: Third-party KYC and AML compliance service providers.
• Game Software Providers: Licensed game studios and live dealer operators whose games are available on the ji9 Platform.
• Regulatory Authorities: PAGCOR and other competent Philippine government authorities, where required by law or regulatory obligation.
• Law Enforcement: Where required by a valid court order, subpoena, or applicable law.
• IT & Infrastructure Providers: Cloud hosting, data storage, and cybersecurity service providers operating under strict data processing agreements.

All third parties with whom ji9 shares personal data are required to process such data only for the specified purpose and in accordance with applicable data protection laws.

ji9 uses cookies and similar tracking technologies to enhance your experience on the Platform, analyze usage, and deliver relevant content. The types of cookies we use include:

• Essential Cookies: Necessary for the Platform to function correctly. These cannot be disabled.
• Analytics Cookies: Used to understand how players interact with the Platform, helping us improve performance and usability.
• Preference Cookies: Used to remember your settings and preferences, such as language and display options.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. By continuing to use the Platform after being presented with our cookie notice, you consent to our use of non-essential cookies.

ji9 retains your personal data for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

In general, ji9 retains account data and transaction records for a minimum of five (5) years following account closure, in accordance with applicable AML regulations and Philippine gaming regulatory requirements. Responsible gaming records, including self-exclusion data, are retained for the duration of the exclusion period plus an additional five (5) years.

When personal data is no longer required, ji9 will securely delete or anonymize it in accordance with our data retention schedule.

Under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by ji9:

To exercise any of these rights, please contact ji9 support via live chat or email at [email protected]. ji9 will respond to all verified requests within thirty (30) days.

ji9 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the ji9 Platform.
• Encryption of sensitive data at rest, including financial information and identity documents.
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis.
• Regular security audits, penetration testing, and vulnerability assessments.
• Two-factor authentication (2FA) available for all player accounts.

While ji9 takes all reasonable steps to protect your personal data, no method of transmission over the internet or electronic storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, ji9 will notify you and the National Privacy Commission in accordance with applicable law.

The ji9 Platform is strictly intended for adults aged 21 years and older, in accordance with Philippine gaming regulations. ji9 does not knowingly collect personal data from individuals under the age of 21.

If ji9 becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the relevant account, delete the personal data, and take appropriate action in accordance with our age verification procedures. If you believe a minor has registered on the ji9 Platform, please contact us immediately at [email protected].

ji9 reserves the right to update or modify this Privacy Policy at any time. Material changes will be communicated to registered players via email notification or a prominent notice on the Platform prior to the change taking effect. The date of the most recent revision is indicated at the top of this page.

Your continued use of the ji9 Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this policy periodically to stay informed about how ji9 protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or ji9's data processing practices, please contact our Data Protection Officer:

You also have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. Information about the NPC and how to file a complaint is available through official Philippine government channels.